Korean Air
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Korean Air Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Korean Air has 2.9 star rating based on 27 customer reviews. Consumers are mostly neutral.
50% of users would likely recommend Korean Air to a friend or colleague.
- Rating Distribution
Pros: Cancel booking with full refund, Pricing of the ticket, Reliable.
Cons: Non existant customer service, Customer service none offered, Service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Korean Air has 2.9 star rating based on 27 customer reviews. Consumers are mostly neutral.
50% of users would likely recommend Korean Air to a friend or colleague.
- Rating Distribution
Pros: Cancel booking with full refund, Pricing of the ticket, Reliable.
Cons: Non existant customer service, Customer service none offered, Service.Recent recommendations regarding this business are as follows: "Best flight", "Deal directly with Korean airlines", "Confirm completion of request in writing", "Try to find any other airlines if you want to travel.", "NEVER FLY KOREAN AIRLINES!".
Most users ask Korean Air for the refund as a solution to their issues.
Review authors value the most Facilities and Services and Location. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Korean Air Reviews
"RE: Korean Air NS24 Intercontinental Service Changes"
To Whom It May Concern, As a member of the flying public, I, Tran Jacinto, am writing in regards to Korean Air's Intercontinental network and how Korean Air's...
"The customer support number is always busy"
Please fix the issues. The customer hotline is busy. 180********. Please fix the issues. The customer hotline is busy. 180********.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New Delhi, National Capital Territory Of Delhi
Resolved: Request for changing surname
My name is Ishmeet Kour ad I reside at Jammu and Kashmir. I am writing in this reference to the recent ticket booking.
Through this email, I would like to confirm that on 26 dec 2023.
I booked a flight ticket for KE 498 from DEL to ICN, KE 073 from ICN to YYZ and WS 489 from YYZ to YWG using korean airlines website.
Unfortunately, the surname on the ticket got incorrect i.e. KAUR and I request you to kindly correct it to KOUR. For your ready reference.
I am attaching a copy of my ID proof and the ticket along with this email.
I shall be obliged if you could assist me with the same. If you have any further inquiries or require additional information, please do not hesitate to contact me at my phone +916006****47
Thanking you
Sincerely,
Ishmeet Kour
User's recommendation: Best flight
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: RE: Korean Air NS24 Intercontinental Service Changes
Company fixed the issue and I have been provided with apology. Korean Air was able to read over my message but didn't reply back.
However, I would consider this to be resolved, as the company was still able to go over my message, despite there being no reply. Thank you for your understanding!
As a member of the flying public, I, Tran Jacinto, am writing in regards to Korean Air's Intercontinental network and how Korean Air's Intercontinental flight network should change for the upcoming Northern Summer 2024 season, which will commence on March 31, 2024. Here are some of the changes that Korean Air should file: Seoul Incheon - Amsterdam: Aircraft changes as follows:
KE 925/926: B787-9 replaces planned B777-300ER
Seoul Incheon - Atlanta: Service increase from 7x weekly to 14x weekly (2 daily)
KE 035: ICN 09:20 - ATL 10:10 (B747-8I)
KE 036: ATL 12:30 - ICN 16:20 +1 (B747-8I)
KE 027: ICN 20:10 - ATL 21:00 (B747-8I)
KE 028: ATL 01:00 - ICN 05:10 +1 (B747-8I)
Seoul Incheon - Barcelona: Service increase to daily.
Aircraft changes as follows:
KE 915/916: B777-300ER replaces planned B787-9
Seoul Incheon - Chicago: Aircraft changes as follows:
KE 037/038: B747-8I replaces planned B777-300ER
Seoul Incheon - Honolulu: Nonstop service increase from 7x weekly to 14x weekly (2 daily)
KE 053: ICN 21:05 - HNL 10:15 (B777-300ER)
KE 054: HNL 12:35 - ICN 17:45 +1 (B777-300ER)
KE 051: ICN 09:30 - HNL 22:30 (A330-200)
KE 052: HNL 01:40 - ICN 06:00 +1 (A330-200)
*Overall 2 nonstop ICN-HNL and 3 ICN-HNL, including fifth-freedom NRT-HNL service*
Seoul Incheon - Las Vegas: Service increase to 7x weekly (Daily), includes aircraft changes as follows:
KE 005/006: B787-9 replaces planned B777-300ER
KE 005: ICN 23:30 - LAS 19:00 (instead of scheduled 21:00-16:20)
KE 006: LAS 23:50 - ICN 04:55 +2
Seoul Incheon - London Heathrow: Aircraft changes as follows:
KE 907/908: B747-8I replaces planned B777-300ER
Seoul Incheon - Madrid: Aircraft changes as follows:
KE 913/914: B777-300ER replaces planned B787-9
Seoul Incheon - New York JFK: Aircraft changes as follows:
KE 081/082: A380-800 service maintained, resumes 31MAR
KE 085/086: A380-800 replaces B747-8I
*Overall 2 daily A380 from 31MAR, replacing 2 daily B747-8I and planned A380/B747*
Seoul Incheon - Paris CDG: Aircraft changes as follows:
KE 901/902: A380-800 replaces planned B747-8I
Seoul Incheon - San Francisco: Service increase to double daily. Aircraft changes as follows:
KE 025/026: B787-9 replaces planned B777-300ER
Seoul Incheon - Zagreb: Service resumption to be in effect from 31MAR, using B787-9. Planned service as follows:
KE 967: ICN 13:00 - ZAG 17:40
KE 968: ZAG 20:50 - ICN 14:30 +1
Korean Air should plan on filing these Intercontinental Service Changes in the coming weeks with all these long-haul service changes going into effect on March 31, 2024 (31MAR), which is the day when airlines in the Northern Hemisphere switch to Summer schedules. The airline should file service changes to Amsterdam, Barcelona, London Heathrow, Madrid, Paris CDG, and Zagreb on December 20, 2023 while service changes to Atlanta, Chicago, Honolulu, Las Vegas, San Francisco, and New York JFK should be filed on December 21, 2023.
Even if Korean Air decides to make more schedule changes in the near future, all the suggested changes in this message should be maintained, in order to meet passenger demand for the upcoming Summer season.
I kindly request Korean Air to consider the following suggestions as potential ideas for its schedule changes. I am eagerly looking forward to seeing these plans come to fruition and anticipating a timely response from you soon!
Sincerely,
Tran Jacinto
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: RE: Korean Air A321neo Network - NS24
Company fixed the issue and I have been provided with product or service ordered. I made sure that everything made sense and that the airline read over my suggestion.
Seoul Gimpo - Jeju: 2x Daily
KE 1019/1218
KE 1241/1126
Seoul Gimpo - Tokyo Haneda: 1x Daily
KE 2105/2106
Seoul Gimpo - Osaka: 1x Daily (between 31MAR and 31MAY)
KE 2117/2118
Seoul Incheon - Bangkok Suvarnabhumi: 1x Daily
KE 659/660
Seoul Incheon - Guam: 1x Daily
KE 423/424
Seoul Incheon - Ho Chi Minh: 2x Daily
KE 469/470
KE 477/478
Seoul Incheon - Osaka: 1x Daily
KE 721/722
Seoul Incheon - Tokyo Haneda: 1x Daily (eff.
01JUN)
KE 719/720
Korean Air should plan on filing these service changes in the coming weeks, with most of these changes going into effect on March 31, 2024 with some of the changes only being short-lived, like the Seoul Gimpo - Osaka route which should be deployed using the A321-neo between March 31 and May 31, before being swapped back to the Boeing 737-8 on June 1. While the GMP-KIX route is flown by the A321-neo, Korean Air should plan on deploying the B737-8 on the ICN-HND route between March 31 and May 31, before the equipment swap can take place. Even if the airline makes schedule changes to its route network, the airline should plan on making sure that the route network for Korean Air's A321neos remains unchanged.
I kindly request Korean Air to consider the following suggestions as potential ideas for its schedule changes. I am eagerly looking forward to seeing these plans come to fruition and anticipating a timely response from you soon!
Sincerely,
Tran Jacinto
Preferred solution: A response.
Atlanta, Georgia
Credit my skypass mileage card # BA 217 7*** *
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Flight Rebooking
Preferred solution: To rebook my missed flights.
Las Vegas, Nevada
Customer service line always busy during the day
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oakland, California
Delayed baggage
My family and I are in the Philippines now and we missed our original flight here, but we checked in our luggage on the flight that we did not make. Every day since December 19th we have been trying to track our baggage.
We finally got to Manila Philippines on the 22nd 3 days late and when we arrived the first thing I did was goto the baggage claim office and found out our luggage is in icheon South Korea so I contacted South Korean Airlines to let them know that we really need our luggage ASAP! Since that day dec 22nd Ive called everyday! We have jumped through every obstacle they have given us! Finally I called and talked to the management, needless to say I was very upset and disappointed!, I started cursing them then they hung up on me and the next day I received ONE suitcase.
Needless to say I started calling again and now today December 29th STILL they have 3 of our suitcases. Ive proven that it is our luggage multiple times and still nothing!! I feel that they are playing games with me and my family! At this point we have had to go buy new clothes and everything we need.
The only other option that I feel I have is to contact a lawyer if this issue is not resolved by tomorrow!
Me and my family will NEVER fly with this company again nor recommend anyone to fly with them
Sincerely,
A very pissed off customer!! Brian shunk and family
User's recommendation: NEVER FLY KOREAN AIRLINES!!!!!!
The customer support number is always busy
Preferred solution: Deliver product or service ordered
Flight changed
Preferred solution: Flight Solution
Menin, Okres Brno-Venkov
Add special meals
User's recommendation: Confirm completion of request in writing
Hollywood, Florida
Flight
Problem with recently purchased ticket
Preferred solution: Please read other comments
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Flights
I would like to fly from London Heathrow to Shenyang china to visit family and my wife who has been in china for nearly 3 years now looking after her very sick mother who is near to her death I have to isolate in china so would like to do that where they live your the only air line I know go from London to Korea and a flight to SHENYANG but I am of a age I am not very good about technology I would like too go around 15th to 17 the December or near to those dates is there anyone who can help me or tell me what flights you have available and prices of one way and return I would be so grateful for your help thank you Richard PUFFETT
- I have been told very good
Preferred solution: Flight information
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Jamie Larounis is a travel industry analyst with the Upgraded Points who shares tips on hotels, airlines, trains, and loyalty programs.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Chiang Mai, Chiang Mai
I would like to change the date of my return ticket.
Very hard to connect to your Customer Service
Cancellation
Preferred solution: Talk to the costumer service
About
The area of business of the Korean Air is passenger, cargo, and aerospace. The company has been in the industry since 1969. The company was founded as an intergovernmental enterprise. At the present time, the corporate office of the company is headquartered in Gangseo-gu, Seoul, Korea. Korean Air has become a leading airline in the world's aviation industry. Korean Air was established as a private airline privatizing in March 1969. Korean Air has grown 150 times since then. The company provides flights to 38 countries of the world. Catering, hotel, Duty-free are the offers provided by the company.
Korean Air is ranked 20 out of 512 in Airlines and Air Transport category
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